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Error -7 Failed to connect Dukascopy servers
aldotoscano
 Post subject: Error -7 Failed to connect Dukascopy servers Post rating: 0   New post Posted: Tue 20 Dec, 2016, 01:45 
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Joined: Mon 19 Dec, 2016, 22:27
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Location: MexicoMexico
I'm experiencing the following error:

Connection error occurred. Error: -7
Failed to connect Dukascopy servers

When I tried to run the strategy it says: "conncecting to strategy server unable to connect. Connection to Strategy Processor was not stablished. Please download and run Strategy Processor manually. An icon will appear in system tray"

so I downloaded and ran the file, a java window opens and asks me for my Login and password.

I input the information but experienced the above error message.

Thank you.


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amine_chourou
 Post subject: Re: Error -7 Failed to connect Dukascopy servers Post rating: 0   New post Posted: Tue 20 Dec, 2016, 14:31 
Visual JForex expert at Dukascopy
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Joined: Thu 18 Apr, 2013, 09:26
Posts: 1496
Location: Switzerland, Geneva
Hi,

Please make sure to use your Jforex demo account credential to connect properly to the strategy processor.
More information available in the User Guide under Help menu
 
aldotoscano
 Post subject: Re: Error -7 Failed to connect Dukascopy servers Post rating: 0   New post Posted: Tue 20 Dec, 2016, 19:42 
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Joined: Mon 19 Dec, 2016, 22:27
Posts: 3
Location: MexicoMexico
Thank you for your kind reply.

I understand that when I signed up to Dukascopy I was supposed to receive two emails.

One for new account (email) verification and the other for auto-renewable demo account registration.

I didn't receive the second one eventhough I remember clicking the Demo box. Could this be causing the problem?

Thanks again.

Best,

Aldo
 
aldotoscano
 Post subject: Re: Error -7 Failed to connect Dukascopy servers Post rating: 0   New post Posted: Tue 20 Dec, 2016, 20:10 
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Joined: Mon 19 Dec, 2016, 22:27
Posts: 3
Location: MexicoMexico
Thanks again.

I needed to go back and activate the Demo. I then received the missing email and now I'm able to connect so the issue has been resolved.

Thanks again.

Best,

Aldo
 
amine_chourou
 Post subject: Re: Error -7 Failed to connect Dukascopy servers Post rating: 0   New post Posted: Wed 21 Dec, 2016, 15:22 
Visual JForex expert at Dukascopy
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Joined: Thu 18 Apr, 2013, 09:26
Posts: 1496
Location: Switzerland, Geneva
Excellent!
Enjoy !
 
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