As of this morning, I can not log into the live JForex platform. Before the log-in window appears, an Application Error pops up saying it's "Unable to launch the application".

I have tried logging in on IE, Chrome and Mozilla, all with the same problem. My Java is updated (Version 7, Update 9).

These are the details of the error message:

Error: com.dukascopy.dds2.greed.GreedClient

Launch File:
<jnlp spec="1.6+" codebase="https://www.dukascopy.com/client/live/jclient/" href="jforex.jnlp">
<information>
<title>JForex Client</title>
<vendor>FX Marketplace Platform</vendor>
<description kind="one-line">JForex Trading Platform</description>
<description kind="short">JForex Trading Platform</description>
<description kind="tooltip">JForex Trading Platform</description>
<icon href="../../images/jforex_icon.png"/>
</information>
<security>
<all-permissions/>
</security>
<update check="timeout" policy="always"/>
<resources>
<property name="jnlp.client.version" value="2.18.19"/>
<property name="jnlp.platform.mode" value="jforex"/>
<property name="jnlp.client.mode" value="LIVE"/>
<property name="jnlp.login.url" value="https://www1.dukascopy.com/authorization/live,https://www2.dukascopy.com/authorization/live,https://www6.dukascopy.com/authorization/live"/>
<property name="sun.java2d.d3d" value="false"/>
<java version="1.6+" initial-heap-size="32m" max-heap-size="512m"/>
<jar href="lib/7zip-4.65.jar" main="false"/>
<jar href="lib/DDS2-TextEditor-1.16.jar" main="false"/>
<jar href="lib/JForex-API-2.7.2.1.jar" main="false"/>
<jar href="lib/MQL4Connector-2.7.2.1.jar" main="false"/>
<jar href="lib/MQL4Converter-1.6.jar" main="false"/>
<jar href="lib/commons-lang3-3.0.1.jar" main="false"/>
<jar href="lib/ecj-3.5.2.jar" main="false"/>
<jar href="lib/jForex-2.18.19.jar" main="true"/>
<jar href="lib/jakarta-oro-2.0.8.jar" main="false"/>
<jar href="lib/jakarta-regexp-1.4.jar" main="false"/>
<jar href="lib/jcalendar-1.3.3.jar" main="false"/>
<jar href="lib/lucene-core-3.4.0.jar" main="false"/>
<jar href="lib/lucene-highlighter-3.4.0.jar" main="false"/>
<jar href="lib/lucene-memory-3.4.0.jar" main="false"/>
<jar href="lib/lucene-queries-3.4.0.jar" main="false"/>
<jar href="lib/mina-core-1.1.7.jar" main="false"/>
<jar href="lib/mina-filter-ssl-1.1.7.jar" main="false"/>
<jar href="lib/nlink-1.3.jar" main="false"/>
<jar href="lib/slf4j-api-1.6.4.jar" main="false"/>
<jar href="lib/slf4j-jdk14-1.6.4.jar" main="false"/>
<jar href="lib/ta-lib-0.4.4dc.jar" main="false"/>
</resources>
<application-desc main-class="com.dukascopy.dds2.greed.GreedClient"/>
</jnlp>

Exception:
java.lang.ClassNotFoundException: com.dukascopy.dds2.greed.GreedClient
at java.net.URLClassLoader$1.run(Unknown Source)
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at com.sun.jnlp.JNLPClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)
at com.sun.javaws.Launcher.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Any ideas?

You could maybe try using an earlier version of Java? I've heard of similar problems and have read this can sometimes do the trick. Please note that I've never done this myself so it's just a suggestion.

-I-

Hello,

I have faced this issue before. The solution is to clear java cache.

On your laptop/desktop click on Start button-> type javaws -clearcache and hit enter
Again click on Start button-> type javaws -uninstall and hit enter

this should clear cache and any application.

Try running the jnlp file; it should work this time.


all the best.

There has been a new platform version released since friday. Please make sure you launch the platform from our website.