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JForex live thows out
SFXbernhard
 Post subject: JForex live thows out Post rating: 0   New post Posted: Wed 04 Feb, 2015, 10:23 
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Joined: Thu 19 May, 2011, 20:50
Posts: 413
Location: Germany, Munich
Since JForex Live is updated to version 2.43.2 it logs out from time to time with a network failure. Why?
I found this in the activity log
Image

As I know from other accounts, it does not depend on the strategy.
How to avoid this? Is this a bug on your side?
Anyway it is very dangerous problem as it seems to log out randomly.


Attachments:
File comment: strange disconnect
150204disconnect.png [25.02 KiB]
Downloaded 394 times
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Platform Support
 Post subject: Re: JForex live thows out Post rating: 0   New post Posted: Fri 06 Feb, 2015, 12:29 
JForex Master
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We believe we have solved this connection problem in version 2.43.3, which is available on DEMO and LIVE since yesterday. Please update.

And please check JAVA console to locate the path to folder where log files are stored. It looks like this:
2015-02-06 13:55:44.985 INFO  GreedClient - The current log file=C:\temp\logs\LOG_2015-02-06 13.55.44.log

Send us the log file of that day (04.02.2015 included) so we can investigate it and confirm the correct problem recognition.
 
SFXbernhard
 Post subject: Re: JForex live thows out Post rating: 0   New post Posted: Mon 16 Feb, 2015, 12:03 
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Joined: Thu 19 May, 2011, 20:50
Posts: 413
Location: Germany, Munich
ok, thanks. I updated it after it happened again yesterday.
I found the log and extracted the part when it happened.
It seems like as soon as there was no Heartbeat for 10 secs the platform logged out automatically as the "primary connection ping failed".
Here is another example and the connected logfile.
Image


Attachments:
File comment: Your requested log file
LOG_2015-02-04 02.56.27_fragment.txt [8.44 KiB]
Downloaded 215 times
DISCLAIMER: Dukascopy Bank SA's waiver of responsability - Documents, data or information available on this webpage may be posted by third parties without Dukascopy Bank SA being obliged to make any control on their content. Anyone accessing this webpage and downloading or otherwise making use of any document, data or information found on this webpage shall do it on his/her own risks without any recourse against Dukascopy Bank SA in relation thereto or for any consequences arising to him/her or any third party from the use and/or reliance on any document, data or information found on this webpage.
 
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