This weekend there have been problems with obtaining data. Yeah I know you told us about it after the fact (forget proper planning), but this is not the first or second time this has happened. It happens repeatedly. We're all for transparency, so let's have some transparency. What do you say?

1. When are you going to upgrade the trading platform to a version that's close to the latest API version? It's been over a year. Your approach to software releases is simply laughable. Several months ago you released a new demo platform and quickly retracted it because it was seriously broken. Did anyone bother to test it? Lay out a project plan and make it transparent. Let's see what we can expect. All of us are partners in this process, so you either want to partner with us or you don't.

2. When are you going to stop breaking the trading platform as you fumble around when it comes to technology? We can't have a broken platform. Not for one hour and certainly not for one day. JForex has a ton of promise. It's a great platform. That said it does no one good if you are constantly breaking things.

3. What is going on with Remote Run? You announced this almost a year ago and here we are still no further along in the process. It sounds like a great idea with a lot of promise. What's the hold up?

4. When can we expect to be able to backtest offline? This is a serious hinderance. There have been multiple messages in the forum about this issue. Being restricted to backtesting during market hours doesn't work. During market hours we're trading. We need to be able to backtest during non-market hours. If you're taking down your servers during that time and your back tester is non-functional without the servers then this doesn't work.

As traders we're putting real money on the line each and every day. We can't have these sort of oversights on the part of Dukascopy. We need a redundant and reliable platform. Not only on the discretionary side but also on the automated trading side. I look forward to your answers.

I can only support hector's well formulated arguments. I'm very enthusiastic especially about JForex API but such incidents as last weekend and unfortunatelly still ongoing really cast a lot of doubt on Dukascopy whole service.

I'm a software engineer myself and I work routinely with systems with at least three environments (production = live, training = demo, development, often with 1-2 additional ones) for much less crital applications with much fewer users. I can't believe it's so hard to install another server for demo users and have developers work in their own separate environment. It's copy-paste (OK I know how hard configuration management can be)

The point here is that Dukascopy can't assume that demo users will accept unannounced and prolonged down times - you're destroying all the goodwill with this !

Good threat Hector,

After serval problems with a freezing Jforex Plattform i switched my OS from xp 32bit to Win 7 64bit finaly.

It is now much better, but there are still problems with a freezing position window after some hours and gaps on the chart when i start the platform.
switching timframes is also sometimes very slow and sometimes there are gaps when you switch the timeframe.

I like the Jforex Platform but it looks still a bit bugy to me.

I think a good and stable running Jforex platform would be more beneficial to the clients and Dukascopy then a Geneva Forex event or this other contest prices.

no offence, just some things to think about

JoeFX