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Technical problems |
bigsteely101
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Post subject: Re: Technical problems |
Post rating: 1
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Posted: Thu 12 Apr, 2012, 16:17
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User rating: 1
Joined: Wed 01 Feb, 2012, 14:55 Posts: 27 Location: CanadaCanada
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I have cleared my cache and it did nothing to remedy the problem. And previous to posting my question here I did do a search in the forum and there was nothing of use. By the way, are you the Dukascopy Rep? I noticed you have been replying to many peoples questions in the forums...even when they are trying to get a straight answer from the moderators/technical staff! Thanks
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jlongo
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Post subject: Re: Technical problems |
Post rating: 2
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Posted: Fri 13 Apr, 2012, 00:08
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User rating: 94
Joined: Mon 06 Feb, 2012, 12:22 Posts: 357 Location: Portugal, Castelo Branco
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Hi:
No, i don't have any connection with Dukascopy... Just a participant in Contests and deciding when to begin to use my live account. I just like to help (i think the people here too much "competitive" and i don't see too much people helping others) and learn... just that.
Best regards
Trade well and good luck
JL
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Contest Support
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Mon 16 Apr, 2012, 10:34
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User rating: 8
Joined: Wed 21 Apr, 2010, 10:42 Posts: 1167
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bigsteely101 wrote: I have cleared my cache and it did nothing to remedy the problem. And previous to posting my question here I did do a search in the forum and there was nothing of use. By the way, are you the Dukascopy Rep? I noticed you have been replying to many peoples questions in the forums...even when they are trying to get a straight answer from the moderators/technical staff! Thanks The questions people ask in this forum are very common. There are 2 main problems users face with the platform: 1) the version was updated and old cache conflicts with the new version of the platform 2) you have internet connection problems (proxy, ports closed by firewall, etc.) The solutions are also quite simple. It's either - clean cache, either change some network settings.
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bigsteely101
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Wed 18 Apr, 2012, 05:48
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User rating: 1
Joined: Wed 01 Feb, 2012, 14:55 Posts: 27 Location: CanadaCanada
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Contest Support wrote: bigsteely101 wrote: I have cleared my cache and it did nothing to remedy the problem. And previous to posting my question here I did do a search in the forum and there was nothing of use. By the way, are you the Dukascopy Rep? I noticed you have been replying to many peoples questions in the forums...even when they are trying to get a straight answer from the moderators/technical staff! Thanks The questions people ask in this forum are very common. There are 2 main problems users face with the platform: 1) the version was updated and old cache conflicts with the new version of the platform 2) you have internet connection problems (proxy, ports closed by firewall, etc.) The solutions are also quite simple. It's either - clean cache, either change some network settings. Well, I cleared the cache last week and it didn't do anything to resolve the problem. But, magically this week the "preference" tab became useable. I didn't do any network setting changes either!!
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bigsteely101
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Tue 01 May, 2012, 08:11
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User rating: 1
Joined: Wed 01 Feb, 2012, 14:55 Posts: 27 Location: CanadaCanada
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Today is the start to the May competition. Please fix the tally feature for "unique IP's" on my [bigsteely101] account; it is not counting visits accurately. Thank you
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siracusa70
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Wed 02 May, 2012, 00:20
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User rating: 0
Joined: Wed 02 May, 2012, 00:11 Posts: 1 Location: Italy, Siracusa
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Sorry for my English, I used a translator. Today I tried to access my account for the contest, and it says it is locked. Give me precise directions on what to do to unlock it?
thanks
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fxdimarco57
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Wed 02 May, 2012, 15:24
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User rating: 0
Joined: Wed 02 May, 2012, 14:13 Posts: 1 Location: El Salvador, san salvador
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hI : i cant install and access the platform. can you help me?
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TBFX
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Wed 02 May, 2012, 16:57
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User rating: 0
Joined: Thu 05 Apr, 2012, 18:17 Posts: 5 Location: Spain, Madrid
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fxdimarco57 wrote: hI : i cant install and access the platform. can you help me? Did you clear the Java cache? (windows start --> control panel --> progams --> Java --> delete temporary internet archives
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jlongo
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Wed 02 May, 2012, 18:26
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User rating: 94
Joined: Mon 06 Feb, 2012, 12:22 Posts: 357 Location: Portugal, Castelo Branco
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fxdimarco57: You have Java instaled ??? If not, install it -> https://www.java.com. Just a warning, don't install lastest version 1.7 or 7, install version 1.6.31 or 32. Version 1.7 don't is officially recommended and have some troubles with JForex, but can run it. I hope that helps Trade well and good luck JL
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iskandar
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Fri 25 May, 2012, 16:36
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User rating: 1
Joined: Sun 06 May, 2012, 11:58 Posts: 8 Location: Singapore, Singapore/Jakarta
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Any way I can open the platform without having to clear java cache everytime?
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sam_gold
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Wed 06 Jun, 2012, 06:48
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User rating: 0
Joined: Sat 19 Nov, 2011, 09:14 Posts: 8 Location: Russian Federation, Moscow
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why i could not download history for some instruments like xagusd, chf-crosses and etc:
06.06.2012 10:43:24.487 SEVERE actions.ExportHistoricalDataAction ] Wrong parameters: XAG/USD / 1325376000000, -9223372036854775808 / com.dukascopy.dds2.greed.actions.ab@8232a5d com.dukascopy.charts.data.datacache.DataCacheException: Wrong parameters: XAG/USD / 1325376000000, -9223372036854775808 / com.dukascopy.dds2.greed.actions.ab@8232a5d at com.dukascopy.charts.data.datacache.bl.<init>(Unknown Source) at com.dukascopy.charts.data.datacache.af.a(Unknown Source) at com.dukascopy.charts.data.datacache.af.b(Unknown Source) at com.dukascopy.dds2.greed.actions.ExportHistoricalDataAction.yB(Unknown Source) at com.dukascopy.dds2.greed.actions.c.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908) at java.lang.Thread.run(Thread.java:680)
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sam_gold
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Sun 10 Jun, 2012, 08:22
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User rating: 0
Joined: Sat 19 Nov, 2011, 09:14 Posts: 8 Location: Russian Federation, Moscow
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I NEED AN ANSWER why i can download audchf history but can not nzdchf!
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Contest Support
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Tue 12 Jun, 2012, 14:01
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User rating: 8
Joined: Wed 21 Apr, 2010, 10:42 Posts: 1167
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sam_gold wrote: I NEED AN ANSWER why i can download audchf history but can not nzdchf! Please provide more details - time range, source (JForex or Historical Data Feed on Dukascopy web site), etc
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sam_gold
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Wed 13 Jun, 2012, 05:47
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User rating: 0
Joined: Sat 19 Nov, 2011, 09:14 Posts: 8 Location: Russian Federation, Moscow
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JForex, "Instrument:AUDCHF|NZDCHF", "Data Type:Ticks", other parameters with default values.
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sam_gold
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Mon 18 Jun, 2012, 19:14
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User rating: 0
Joined: Sat 19 Nov, 2011, 09:14 Posts: 8 Location: Russian Federation, Moscow
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time is out WHY I COULD NOT DOWNLOAD NZDCHF HISTORY!!!!!!!!!!!!!!!!
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Platform Support
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Tue 19 Jun, 2012, 15:43
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JForex Master | |
User rating: ∞
Joined: Wed 16 Sep, 2009, 18:23 Posts: 1054 Location: Geneva, Switzerland
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We did not notice any problems with the NZDCHF download. Please try again on the 2.17.13 version. If there are problems still, please enable the JAVA console, restart the platform, try again and look for the output. Send it to [email protected] in text format. Enable JAVA console: Start -> Settings -> Control Panel -> Java -> Advanced -> Java console -> Show console
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sam_gold
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Tue 19 Jun, 2012, 19:53
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User rating: 0
Joined: Sat 19 Nov, 2011, 09:14 Posts: 8 Location: Russian Federation, Moscow
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problem was solved by downgrading from 2.17 to 2.6 and week awaiting for no answer
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Grizzly
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Mon 25 Jun, 2012, 06:30
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User rating: 0
Joined: Mon 09 Apr, 2012, 08:33 Posts: 6 Location: Russian FederationRussian Federation
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Good afternoon. Experience problems in the work platform. Not allow the move a stop order.
Attachments: |
10pips.JPG [177.3 KiB]
Downloaded 1017 times
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Grizzly
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Tue 26 Jun, 2012, 16:12
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User rating: 0
Joined: Mon 09 Apr, 2012, 08:33 Posts: 6 Location: Russian FederationRussian Federation
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Good afternoon. Experience problems in the work platform. I have the following problem: exposed a stop order and profit are gone, set to re-order does not allow the trading platform. What is proposed to do in this instance? Best regards.
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Contest Support
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Post subject: Re: Technical problems |
Post rating: 0
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Posted: Thu 28 Jun, 2012, 13:26
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User rating: 8
Joined: Wed 21 Apr, 2010, 10:42 Posts: 1167
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Grizzly wrote: Good afternoon. Experience problems in the work platform. I have the following problem: exposed a stop order and profit are gone, set to re-order does not allow the trading platform. What is proposed to do in this instance? Best regards. Please specify position/order IDs, time etc. Otherwise the problem is not very clear. You may address us directly at [email protected] with such specific requests
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